XperiencOps, Inc. (“XperiencOps”) offers a cloud-based service that provides automated IT service orchestration and monitoring for our customers’ employees.
This Privacy Policy describes the privacy practices of XperiencOps (“we”, “us”, or “our”) and how we handle personal information that we collect through our website and any other sites or services that link to this Privacy Policy (collectively, the “Services”).This Privacy Policy does not apply to the information we handle on behalf of our customers, including any personal information about authorized users of our Services or our customers’ employees. Our processing of this information is governed by our contract with the customer.
Personal information we collect
Methods of processing
- Business contact information, such as your first and last name, email address, and business mailing address.
- Feedback or correspondence, such as information you provide when you contact us with questions, feedback, product reviews, or otherwise correspond with us online.
- Marketing information, such as your preferences for receiving communications about our activities, events, and publications, and details about how you engage with our communications.
- Other information that we may collect which is not specifically listed here, but which we will use in accordance with this Privacy Policy or as otherwise disclosed at the time of collection.
Automatic data collection
We and our service providers may automatically log information about you, your computer or mobile device, and your interaction over time with our Services, our communications and other online services, such as:
- Business contact information, such as your first and last name, email address, and business mailing address.
- Device data, such as your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., WiFi, LTE, 4G), and general location information such as city, state or geographic area.
- Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, browsing history, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access, and whether you have opened our marketing emails or clicked links within them.
We use the following tools for automatic data collection:
- Cookies, which are text files that websites store on a visitor‘s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, helping us understand user activity and patterns, and facilitating online advertising.
- Local storage technologies, like HTML5, that provide cookie-equivalent functionality but can store larger amounts of data, including on the device outside of your browser in connection with specific applications.
- Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.
How we use your personal information
To operate our Services:
- Provide, operate, maintain, secure and improve our Services
- Provide information about our Services
- Communicate with you about our Services, including by sending you announcements, updates, security alerts, and support and administrative messages
- Respond to your requests, questions and feedback
For research and development
To analyze and improve the Services and to develop new products and Services, including by studying use of our Services.e text inside of a div block.
For marketing
We may from time-to-time send you direct marketing communications as permitted by law, including, but not limited to, notifying you of special promotions, offers and events via email and in-app notifications. You may opt out of our marketing communications as described in the “Opt out of marketing communications” section below.
To comply with law
As we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.
For compliance, fraud prevention, and safety
To: (a) protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims); (b) enforce the terms and conditions that govern our Services; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.
To create anonymous data
To create anonymous data from your personal information and other individuals whose personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve our Services and promote our business.
How we share your personal information
Service provider
We may share your personal information with third party companies and individuals that provide services on our behalf or help us operate our Services (such as customer support, hosting, analytics, email delivery, marketing, identity verification, and database management services).
Professional advisor
We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.
For compliance, fraud prevention and safety
We may share your personal information for the compliance, fraud prevention and safety purposes described above.
Business transfers
We may sell, transfer or otherwise share some or all of our business or assets, including your personal information, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy or dissolution. In such a case, we will make reasonable efforts to require the recipient to honor this Privacy Policy.
Your choices
Access or update your information. To keep your information accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct information in our possession that you have previously submitted via the Services. Opt out of marketing communications. You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email or by contacting us at feedback@xperiencops.com. You may continue to receive service-related and other non-marketing emails.
Right to Erasure ("Right to be Forgotten")
You have the right to request the erasure of your personal data from our systems under certain circumstances, as outlined in GDPR and CCPA regulations. These circumstances include:
1. The data is no longer necessary for the purpose it was collected. For example, if you created an account but never used our services, we may erase your account information upon your request.
2. You withdraw your consent for processing. If you previously consented to us processing your data, you can withdraw your consent at any time. We will then erase your data unless we have a legal obligation to retain it.
3. The data is processed unlawfully. If you believe we have processed your data unlawfully, you can request its erasure.
4. You object to the processing of your data for direct marketing purposes. You can object to receiving marketing communications from us at any time. We will then stop processing your data for that purpose.
How to Submit a Request:
To request the erasure of your personal data, please contact us at legal@xops.io. We will respond to your request within a reasonable timeframe, typically within one month.
Please note: We may not be able to erase your data in certain situations, such as where we have a legal obligation to retain it or where it is necessary for us to defend legal claims. We will inform you of the reason for any refusal to erase your data.
Right to Restriction of Processing
You have the right to request the restriction of the processing of your personal data under certain circumstances, as outlined in GDPR and CCPA regulations. These circumstances include:
1. The accuracy of the data is contested. You can request that we restrict the processing of your data while we verify its accuracy.
2. The processing is unlawful, but you object to the erasure of the data. You can request that we restrict the processing of your data instead of erasing it.
3. We no longer need the data for the purposes for which it was collected, but you need it for legal claims. You can request that we restrict the processing of your data instead of erasing it.
4. You object to the processing of your data based on our legitimate interests. You can request that we restrict the processing of your data while we consider your objection.
How to Submit a Request:
To request the restriction of the processing of your personal data, please contact us at legal@xops.io. We will respond to your request within a reasonable timeframe, typically within one month.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller. This right applies to personal data that you have provided to us and that we process with your consent or for the performance of a contract.
How to Submit a Request:
To request that we transfer your personal data to another controller, please contact us at legal@xops.io. We will respond to your request within a reasonable timeframe, typically within one month. Please note: This right does not apply to data derived from your personal data or data that we are required to retain by law.
Rights in Relation to Automated Decision-Making and Profiling
Currently, we do not use automated decision-making or profiling in a way that significantly impacts you. However, if we implement such processes in the future, we will provide you with clear information about them and your rights in relation to them. This information will include:
1. The types of automated decision-making or profiling we use.
2. The purposes for which we use them.
3. The logic involved in the decision-making process.
4. The potential consequences for you of the decision-making or profiling.
5. Your right to object to automated decision-making or profiling and how to exercise that right.
Right to be Informed
XperiencOps is dedicated to transparency. We'll always inform you about how we collect and use your data, ensuring you understand our practices.
Right of Access
As a user, you have the right to access your personal information that XperiencOps holds, allowing you to verify the accuracy and legality of our data processing.
Right to Object
At XperiencOps, you have the option to object to the processing of your personal data, especially for purposes like marketing and automated decision-making.
Data Retention
At XperiencOps Inc., we are committed to only retaining your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. In particular, customer accounts and their associated data are deleted within 180 days following the termination of the contract.
Categories of Personal Data Processed
1. Business Contact Information: This includes your name, email address, and business mailing address, allowing us to communicate effectively with you.
2. Feedback and Correspondence: Information you provide when you reach out to us for questions, feedback, or other correspondence.
3. Marketing Information: Details about your preferences for receiving marketing communications from us and how you interact with these communications.
4. Device Data: Includes information about your device, such as operating system type, browser type, IP address, and other technical information to help us ensure our services function properly on your device.
Online tracking opt-out
There are a number of ways to limit online tracking, which we have summarized below:
Blocking cookies in your browser
Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.
Using privacy plug-ins or browsers
You can block our websites from setting cookies by using a browser with privacy features, like Brave, or installing browser plugins like Privacy Badger, Ghostery, or uBlock Origin, and configuring them to block third party cookies/trackers.Note that because these opt-out mechanisms are specific to the device or browser on which they are exercised, you will need to opt-out on every browser and device that you use.
Do Not Track
Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.
Other sites, mobile applications and services
Our Services may contain links to other websites, mobile applications, and other online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or in mobile applications or online services that are not associated with us. We do not control third party websites, mobile applications or online services, and we are not responsible for their actions. Other websites and services follow different rules regarding the collection, use and sharing of your personal information. We encourage you to read the privacy policies of the other websites and mobile applications and online services you use.
Security practices
We use reasonable organizational, technical and administrative measures designed to protect against unauthorized access, misuse, loss, disclosure, alteration and destruction of personal information we maintain. Unfortunately, data transmission over the Internet cannot be guaranteed as completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee the security of personal information.
Children
Our Services are not intended for use by children under 13 years of age. If we learn that we have collected personal information through the Services from a child under 13 without the consent of the child’s parent or guardian as required by law, we will delete it.
Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on our Services.
How to contact us
Please direct any questions or comments about this Policy or privacy practices to feedback@xperiencops.com. You may also write to us via postal mail at:
XperiencOps Inc
101 Jefferson Dr
Menlo Park,
California 94025, US
