XOPS

Deployment

How adoption
actually works.

Pick the painful domain. Connect what already exists. Ship Outcomes against it. Expand on your timeline. No transformation program. No 18-month implementation. No platform replacement.

What deployment looks like

Less invasive than
most ServiceNow upgrades.

XOPS sits above your existing stack. Nothing gets ripped out. No data migration. No SoR replacement. The first integration is read-only. The first automated workflow runs in a validated mode before it ever touches production. The first Outcome runs in production after your team signs off, not before.

What deployment is not

No rip-and-replace.

  • No SoR replacement. Workday stays. ServiceNow stays. Okta stays. The systems you already run keep running.
  • No data migration. The graph reads from your systems; it doesn’t replace their state of record.
  • No 18-month implementation. Platform ready in week 1 for outcome activation against the first domain, with the heavy lifting on our side, not yours.
  • No certification programs. Operators learn from the Outcomes themselves, not 200-slide training tracks.

What deployment is

Connect, configure, run.

  • Connectors to your first domain’s SoRs. Typically 6–12 systems, read-only, with explicit sign-off required for any change.
  • Pre-built Outcomes loaded. Tuned to your policies, not configured from scratch. The work is universal; the parameters are yours.
  • Validated runs against staging. Your operators review every action and approve every Outcome before it goes live.
  • First Outcome live once you activate. Platform ready in week 1; measured against the baseline you set at kickoff. Numbers you can take to the board.

The adoption motion

Connect. See. Autonomous Outcomes.
Go live.

XOPS doesn’t ask you to rearchitect anything. The motion is the same regardless of which domain you start with: connect what already exists, see it clearly through the Knowledge Graph, let it drive autonomous Outcomes, and go live on your terms.

Connect

Connect existing systems

Start with the use case that solves your biggest pain on day one — Device, Software, AI, or another domain. Read-only connectors come up against the SoRs that domain depends on (typically 6–12). Nothing gets replaced. Nothing gets migrated.

See

See your environment

Connected systems feed a living Knowledge Graph of your operational reality — assets, dependencies, and state, reconciled continuously and visible before any action is taken.

Autonomous Outcomes

Activate autonomous Outcomes

Outcomes tuned to your policies run against the Knowledge Graph in validated mode against staging before any production change. Your operators review and approve every Outcome before it goes live.

Go live

Go live, then expand

Results in the first domain validate the approach and the ROI. Your operators can always pause, override, or roll back any Outcome, with a full audit trail. Expanding to the next domain is your call, based on where the next pain lives, not on a sales calendar.

The first domain should pay for itself

Start with the use case that solves your biggest pain on day one — Device, Software, or AI. Wherever you begin, results in the first domain validate the approach. At one Fortune 500 technology enterprise, signal-driven device refresh is delivering $4.5M+ in annual savings while extending average device life 1–2 years.

See the Smart Refresh case study

$4.5M+

Saved per year

+1–2 yrs

Avg device life

Software Lifecycle · modeled potential

A typical 10,000-seat organization models $1–5M in potential year-one license recovery — a projection based on the Software Position, not yet a realized customer result.

A typical first-domain rollout

Platform ready in week 1.
Outcomes activate on your timeline.

Your milestones, against ours. Every stage ends with explicit sign-off, not a gate we control. The platform earns each step before it takes the next — and it’s the pace of your sign-offs, not a fixed calendar, that determines when you go live.

Connect

Discover & connect

  • · Identify the first domain and the baseline metrics that will define success.
  • · Systems connect, read-only to start. No rearchitecture required.
  • · The Knowledge Graph starts reflecting your environment. Platform ready in week 1.

Sign-off: ready to configure

See & validate

Configure & rehearse

  • · You configure Outcomes to your policies, with Customer Success supporting activation.
  • · Validated against staging. Every action reviewed, every exception documented and approved.

Sign-off: ready to activate

Go live

Live & measure

  • · First Outcome runs in production against the agreed scope.
  • · Measured against your activation baseline. Numbers you can take to the board.
  • · Additional Outcomes layered as your team gets comfortable.
  • · Quarterly review: what to expand to next, on your timeline.

Sign-off: ready to expand

Operational ownership

Joint ownership.
No ambiguity.

We own the platform and the runbooks. You own access, policy, change management, and pace. Every action is attributable; every escalation has an owner.

XOPS owns

  • · Runbook engineering and maintenance. We build and maintain the underlying automation; you decide how it's configured.
  • · Platform uptime, security, and audit log. SOC 2, ISO 27001, ISO 42001, your trust center expectations.

You own

  • · SoR access and credentials. Provisioned through your IGA, read-only.
  • · Policy approvals and sign-off on each Outcome. Nothing fires in production without your operator signing.
  • · Internal change management. Operator comms, process reviews, organizational readiness.
  • · First-domain selection. We recommend based on the pain we see; you decide based on the pain you live.
  • · Runbook Config decisions. You decide which configuration parameters and policies apply to each runbook.
  • · Pace of expansion. The next domain is your call, not a sales calendar.

Platform ready in week 1. Outcomes on your timeline.

Less invasive than most ServiceNow upgrades. One domain first. The numbers you take to the board come from the data the deployment generates.

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