XOPS

Deployment

How adoption
actually works.

Start with one decision. Connect the evidence it depends on. Govern one outcome. Expand on your timeline. No transformation program. No 18-month implementation. No platform replacement.

What deployment looks like

Less invasive than
most ServiceNow upgrades.

XOPS sits above your existing stack. Nothing gets ripped out. No data migration. No SoR replacement. The first integration is read-only. The first governed outcome runs in a validated mode before it ever touches production. The first Outcome runs in production after your team signs off, not before.

What deployment is not

No rip-and-replace.

  • No SoR replacement. Workday stays. ServiceNow stays. Okta stays. The systems you already run keep running.
  • No data migration. The graph reads from your systems; it doesn’t replace their state of record.
  • No 18-month implementation. Platform ready in week 1 for outcome activation against the first domain, with the heavy lifting on our side, not yours.
  • No certification programs. Operators learn from the Outcomes themselves, not 200-slide training tracks.

What deployment is

Connect, configure, run.

  • Connectors to your first domain’s SoRs. Typically 6–12 systems, read-only, with explicit sign-off required for any change.
  • Pre-built Outcomes loaded. Tuned to your policies, not configured from scratch. The work is universal; the parameters are yours.
  • Validated runs against staging. Your operators review every action and approve every Outcome before it goes live.
  • First Outcome live once you activate. Platform ready in week 1; measured against the baseline you set at kickoff. Numbers you can take to the board.

The adoption motion

Start with one decision.
Prove the Position behind it.

You do not have to pick a domain, or rearchitect anything, to begin. Pick a decision with a measurable consequence, connect only the evidence required to answer it, establish the Position, validate the action, and then decide whether it is worth expanding.

01 · Define

Define the decision

Pick one decision with a measurable consequence: a renewal, a refresh cycle, a leaver, a vendor commitment, an agent nobody owns. Agree what a good answer looks like before anything is connected.

02 · Connect

Connect the evidence

Read-only connectors come up against only the systems that decision depends on. Nothing is replaced or migrated, and we record which source is authoritative for which facts.

03 · Establish

Establish the Position

Entities are resolved across those systems. Disagreement is surfaced rather than averaged away, and anything that cannot yet be resolved is held rather than guessed.

04 · Validate

Validate the outcome

Model the action the Position implies. Apply your policy. Review the exceptions and the approval gates before anything executes against production.

05 · Activate

Activate and measure

The governed outcome executes, verifies itself against the systems involved, and is measured against the baseline you agreed in step one.

06 · Expand

Expand

The second decision runs on evidence and connectors already in place, which is why it costs a fraction of the first.

The first domain should pay for itself

Start with the use case that solves your biggest pain on day one — Device, Software, or AI. Wherever you begin, results in the first domain validate the approach. At one Fortune 500 technology enterprise, signal-driven device refresh is delivering $4.3M+ in annual savings while extending average device life 1–2 years.

See the Smart Refresh case study

$4.3M+

Saved per year

+1–2 yrs

Avg device life

Software Lifecycle · modeled potential

A typical 10,000-seat organization models $1–5M in potential year-one license recovery — a projection based on the Software Position, not yet a realized customer result.

A typical first-domain rollout

Platform ready in week 1.
Outcomes activate on your timeline.

Your milestones, against ours. Every stage ends with explicit sign-off, not a gate we control. The platform earns each step before it takes the next — and it’s the pace of your sign-offs, not a fixed calendar, that determines when you go live.

Connect

Discover & connect

  • · Identify the first domain and the baseline metrics that will define success.
  • · Systems connect, read-only to start. No rearchitecture required.
  • · The Knowledge Graph starts reflecting your environment. Platform ready in week 1.

Sign-off: ready to configure

See & validate

Configure & rehearse

  • · You configure Outcomes to your policies, with Customer Success supporting activation.
  • · Validated against staging. Every action reviewed, every exception documented and approved.

Sign-off: ready to activate

Go live

Live & measure

  • · First Outcome runs in production against the agreed scope.
  • · Measured against your activation baseline. Numbers you can take to the board.
  • · Additional Outcomes layered as your team gets comfortable.
  • · Quarterly review: what to expand to next, on your timeline.

Sign-off: ready to expand

Operational ownership

Joint ownership.
No ambiguity.

We own the platform and the runbooks. You own access, policy, change management, and pace. Every action is attributable; every escalation has an owner.

XOPS owns

  • · Runbook engineering and maintenance. We build and maintain the underlying automation; you decide how it's configured.
  • · Platform uptime, security, and audit log. SOC 2, ISO 27001, ISO 42001, your trust center expectations.

You own

  • · SoR access and credentials. Provisioned through your IGA, read-only.
  • · Policy approvals and sign-off on each Outcome. Nothing fires in production without your operator signing.
  • · Internal change management. Operator comms, process reviews, organizational readiness.
  • · First decision selection. We recommend based on the pain we see; you decide based on the pain you live.
  • · Runbook Config decisions. You decide which configuration parameters and policies apply to each runbook.
  • · Pace of expansion. The next decision or outcome is your call, not a sales calendar.

Platform ready in week 1.
Outcomes on your timeline.

Less invasive than most ServiceNow upgrades. One domain first. The numbers you take to the board come from the data the deployment generates.

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