The Platform / Domains / Software
Every request. Every license. Every audit. Coordinated as one continuous lifecycle — from the moment an employee asks for an app to the moment a vendor renewal is signed.
5
Lifecycle phases
5
End-to-end runbooks
Weeks
To first production Outcome
The lifecycle, end to end
Every application, every license, every renewal passes through the same five phases. XOPS coordinates each transition — and the events that span them.
1
Catalog routing, security review, manager & budget approval, duplicate-request detection.
2
License procurement, SCIM/API provisioning, desktop deployment, self-service portal assignment.
3
Pool reconciliation, true-up calculation, usage telemetry, patch ring deployment, underutilization detection.
4
Audit evidence, shadow-IT discovery, vendor SLA monitoring, contract renewal, risk assessment.
5
Grace-period reclamation, immediate revocation on offboard, automated removal, evidence trail.
Pre-built runbooks
Each runbook coordinates the work across every system involved — HRIS, IDP, SaaS admin consoles, MDM, procurement, vendor portals — and adapts when reality breaks the script. Every transition follows a governed, auditable path. Every action is reversible.
Provisioning
P2 · minutes to hours
Catalog match, security review, license-pool check, SCIM or API provisioning, role assignment, employee notification, first-use confirmation.
Endpoint deployment
P2 · minutes
Application packaging (MSIX/App-V), Intune/SCCM/Jamf delivery, self-service portal entitlement, install verification, license activation.
Reclaim & rightsize
Continuous
Inactive-user detection, grace-period reclamation, immediate revocation on offboarding, license return to pool, reassignment to waiting requests.
Patch & compliance
Scheduled rings
Patch classification, ring assignment (canary → broad), staged deployment, compliance verification, automated rollback on failure.
Discovery & risk
Continuous
Asset-discovery scan, classification against approved catalog, vendor risk assessment, remediation routing — sanction, replace, or remove.
When systems disagree
Workday processed the termination cleanly. Okta deprovisioned within minutes. Nine SaaS admin consoles never got the memo. By Q1 close, finance found 47 active seats billed against an employee who left 90 days ago.
Without coordination
With XOPS
One termination. Nine SaaS vendors coordinated in real time.
Zero phantom licenses.
The new SAM primitive
ServiceNow meters Now Assist in assist units. Microsoft meters Copilot in prompts. Salesforce meters Einstein in conversations. Every major SaaS vendor is shipping AI as a consumption line item — a metering primitive that traditional SAM tooling was never designed to track, attribute, or govern.
What XOPS does with it
XOPS reads consumption telemetry from the same surfaces it reads seat assignments — ServiceNow’s sys_generative_ai_usage_log, Microsoft Graph usage reports, Salesforce platform event logs — and treats them as first-class entitlement state. Who used how many. Against what workflows. With what business outcome. When the renewal arrives, XOPS already knows whether the consumption-based AI line item is justified against actual usage — not against the vendor’s upsell assumption.
For renewal leverage and vendor negotiation strategy, see the Vendor Intelligence domain.
What changes in production
Representative outcomes observed across Fortune 500 deployments. Your numbers will vary — and we’ll measure them with you.
Real time
License reclaim on offboarding
82%
Auto-provisioning rate (SCIM / API)
< 1 hr
Request-to-provisioned for new SaaS
~25%
License waste recovered (year one)
100%
Audit-ready evidence posture
Hours
Patch ring deploy (was: weeks)
In production today
Customer outcome · Cencora
Fortune 15 · Pharmaceutical
Cencora’s SaaS estate spans 60+ vendors and 46K employees. Before XOPS, license reclaim ran on quarterly cycles — at best — and lagged the workforce by months. The living knowledge graph now mirrors every entitlement against active employment status in real time. Reclaim happens automatically. Pools rebalance. Renewals price against actual usage, not historical drift.
60+
SaaS vendors continuously reconciled
Real time
Reclaim against workforce changes
Quarterly
True-up surprises — eliminated
“We used to renew on what we were billed. Now we renew on what we use. The vendor conversation is completely different when you walk in with the actual number.”
Director of Software Asset Management · Fortune 100 Financial
1.4M+
Employees under license coordination
$4.8B
Annual SaaS spend orchestrated
Weeks
Typical time to first production Outcome
Pick one domain. Connect the systems. Run a real Outcome end-to-end before the next steering meeting.
