Solutions / Digital Workplace
For Global IT Services & Managed Workplace Providers
XOPS continuously reconciles signals into the Device Position and Employee Position, then executes the required outcome across the systems you already run.
Behind every deployment, refresh, return, and repair (across your managed device estate including laptops, desktops, mobile devices, tablets, and peripherals) is a web of fragmented integrations and manual processes that silently erodes delivery margins and threatens SLA commitments.
The four operational challenges
1
Every client runs a different platform. Every integration is a custom build you own forever.
Your enterprise clients each run their own ServiceNow, Jira, or proprietary ITSM, plus DEX platforms like Nexthink, Lakeside, and 1E that monitor device health and experience scores across every endpoint. Each system holds a fragment of the truth, and nobody stitches them into one Device Position per client. Each demands native integration, real-time asset visibility, and automated work order flows. Your team builds and maintains bespoke connections per client, then rebuilds them on every platform upgrade or new client onboard.
2
Headcount follows contract volume. Your cost structure expands as fast as your revenue does.
Refresh cycles run on fixed calendars, not on actual device performance. Without a Device Position reconciled continuously from DEX signal, your team waits for incidents and service requests to surface a failing device rather than replacing it before the employee is impacted. Then every downstream event (provisioning, offboarding, depot repair) moves through manual handoff chains that compound delay and consume headcount.
3
Your clients expect real-time visibility. You’re stitching together carrier feeds manually.
Logistics within a single country is already a nightmare: carrier feeds, depot handoffs, local compliance, proof-of-delivery. Multiply that across 90+ countries, for every client, and it becomes an unmanageable integration burden your team owns indefinitely. Every movement changes the Device Position; when the CMDB only catches up after the fact, the client's system of record drifts from reality, and trust in it erodes.
4
Year-two margins rarely match what was modelled at contract signature.
Managed Workplace margins are unpredictable because the number of people required to deliver them isn’t fixed. A misrouted device, a repair backlog, an unbilled retrieval: each exception is a Device Position drifting from reality, and every drift demands a human to close the gap by hand. You can’t model that headcount, so you can’t protect the margin.
The XOPS approach
XOPS operationalizes the platform for your delivery model, not your client-facing layer. It sits between your clients’ ITSM instances and your device delivery operation, reconciling every signal into a trusted operational Position and driving every operation to completion. Your client relationships, service contracts, and managed service experience remain entirely yours.
Enterprise client systems
ServiceNow · DEX · MDM · ERP · Logistics
XOPS
System of Action
Managed workplace delivery operation
Provision · Refresh · Repair · Recover · Retire
e-Waste
ITAD partners
Depots & Hubs
90+ countries
Logistics
2,000+ partners
XOPS is not an AI box between two systems. It is the operating layer that maintains the Position and executes the outcome.
The four challenges, resolved
1
Multi-Client ITSM Complexity
XOPS ServiceNow Spoke installs from the Store. REST API for all other platforms. Full integration (both sides live) in approximately 5 weeks, reconciling every client's systems into one continuously reconciled Device Position per client. Zero custom development, ever.
2
Manual Delivery Chains
Native DEX integration (Nexthink, Lakeside, 1E) feeds real-time health scores across all managed endpoints (laptops, desktops, mobile, tablets, peripherals) directly into the Device Position. When a device degrades below threshold, XOPS triggers proactive replacement before the employee raises an incident, then executes the full lifecycle event end-to-end. Mature deployments complete 92% of lifecycle Outcomes end-to-end without manual intervention.
3
Global Logistics Blind Spots
XOPS aggregates 2,000+ carrier and partner feeds, giving you real-time visibility into your entire depot network across every country you serve. Tracking, exceptions, and proof-of-delivery surface into each client’s ITSM automatically. The Device Position stays accurate through every movement, so their CMDB updates in real time, with no manual reconciliation.
4
Margin Erosion at Scale
Exceptions resolve through governed execution instead of manual intervention, eliminating the unpredictable delivery headcount that erodes managed service margins. Lifecycle-actions pricing means your XOPS cost scales predictably with volume. So for the first time, your margin model actually holds at year two and beyond.
The Day 1 test
Every new-hire provision, every device refresh, every depot return, every break-fix, every offboarding should resolve the same way (across every client ITSM, across every country, across every depot) the request fires, the operation completes end-to-end, the CMDB updates in real time, the client sees status they can show their CIO, on the first pass, without a manual handoff.
Every one of those events changes a Position. XOPS keeps that Position true across every client system, every country, and every delivery partner.
The platform makes that true.
In production today
92%
Autonomous execution
in standard fulfillment
Once
Integration setup:
scales to all clients
2,000+
Logistics partners
pre-integrated
90+
Countries covered:
zero new carrier work
The XOPS partnership model
XOPS is a partner-first company. Your client relationships, your brand, your margins, those remain entirely yours. We provide the System of Action behind your delivery model. Three program tiers, scaled to your business.
Tier 01
Entry point for new providers. Technical onboarding, sandbox environment, and access to the XOPS partner portal and delivery templates. Build your first integration with platform support.
Tier 02
For providers with live client deployments. Co-sell support, joint go-to-market assets, and a dedicated partner success manager. Win enterprise contracts together.
Tier 03
For high-volume and global providers. Priority engineering, roadmap influence, and a co-branded enterprise sales motion. The deepest level of platform partnership we offer.
For global IT service providers
One integration template. 92% autonomous execution. 90+ countries covered without new carrier work.
Your clients already have systems that detect issues. XOPS is the System of Action that reconciles operational signals into the Position and executes the outcome, before SLA, margin, or employee experience is impacted.
