Customer Success · built by operators
We don’t just ship XOPS and walk away. Your team integrates it, configures it, and runs it, and we stay engaged through activation and beyond. Our team includes operators who have staffed help desks, owned refresh cycles, sat through audits, and handled the 2am escalation to the CIO.
The platform reflects what we wished we’d had. The engagement reflects how we wish we’d been worked with.
The partnership promise
We don’t pitch and push. We work alongside your operators to understand the seams, then earn the right to activate the next domain. Here’s how that actually works.
1 · We sit before we sell
Before we recommend anything, our Customer Success team reviews your environment and priorities with your operators. Most vendors learn your stack from procurement. We learn it from the people who run it.
2 · We activate, not abandon
You integrate, configure, and run the platform; Customer Success supports every step of activation. The first Outcome goes live with our team on call. So does the second. By the time you’re fully ramped, your operators run XOPS with confidence.
3 · We measure what we promised
Before we go live, we agree on what good looks like. SLAs. Reclaim rates. Time-to-productive. Audit posture. Then we measure. The platform is judged on operational outcomes, not on deployment milestones.
4 · We earn the next domain
We start with one domain. The one with the highest pain or the cleanest savings. We deliver. Then you decide where we go next. Customers often expand, not because we sold them the next domain, but because the first domain proved it.
Featured customer
Broadcom · Smart Refresh™
Semiconductor & infrastructure technology
Broadcom refreshes tens of thousands of devices across a global fleet. The math only works one way: nearly every device transition has to run autonomously, with humans only on the exceptions that genuinely need judgment.
We started with one domain, device lifecycle. Configured the runbooks together with their endpoint engineering team, and replaced age-based replacement with Smart Refresh™: a continuously reconciled Device Position that governs every refresh against current operating condition, not a fixed schedule.
Healthy devices stay in service. Only the ones the evidence says to retire get retired. Fewer unnecessary replacements, longer useful life, and fewer emergency refreshes, worth $4.5M a year against the old age-based cycle.
Signals the Device Position reads
$4.5M+
Saved per year
+1–2 yrs
Avg device life extension
“We stopped replacing devices because the calendar said so. Every refresh now has a real reason behind it, and every device we keep in service has real signals telling us it’s fine to keep.”
IT Asset Management Lead
Smart Refresh™ · Signal-driven device refresh
More transformations
Cencora
Pharmaceutical
Cencora’s contractor on/offboarding cycles were eating 100+ hours of operations time every week, and devices were rarely recovered. We started where the pain was loudest. Configured the contractor lifecycle runbooks with their team. Layered in license reclaim and chain-of-custody recovery.
100+ hrs
Saved per week
25% → 70%
Device recovery rate
Corteva
Agriscience
Corteva runs 57,000 devices on a Device-as-a-Service program with no central operational view. We built the operational graph against their distributed estate, surfaced every unaccounted-for device, broke the DaaS lock-in, and cut security-audit response from weeks to seconds.
3,000
Devices found & recovered
Weeks → sec
Security-audit response
How we engage
Physically when it matters. Virtually when it doesn’t. Clear responsibilities, explicit sign-off, full audit and rollback, from discovery through expansion.
A partnership built around the operators who run your stack, not the support tier you escalate to once a quarter.
