Customer Success · built by operators
Here’s what happens after you buy. We set the outcomes with you, keep your agents running reliably in production, and expand what they own as your confidence grows. Our team includes operators who have staffed help desks, owned refresh cycles, sat through audits, and handled the 2am escalation to the CIO.
The agents reflect what we wished we’d had. The engagement reflects how we wish we’d been worked with.
What happens after you buy
1 · We set the outcomes with you
Before anything goes live, we agree what good looks like: SLAs, reclaim rates, time-to-productive, audit posture. Then we measure. XOPS is judged on the outcomes its agents deliver, not on deployment milestones.
2 · We keep your agents reliable in production
The first outcome goes live with our team on call. So does the second. Customer Success watches agent performance with your team, and every exception an agent holds is reviewed together until your operators run it with confidence.
3 · We expand autonomy as you gain confidence
We start with the use case with the highest pain or the cleanest savings. As the evidence builds, you widen what an agent can do without approval, then choose the next agent. Customers expand because the first one proved it, not because we sold them the next one.
A week in production, illustrative
The agent
Runs the routine work
Exceptions
Holds what needs a person
Your team + XOPS
Review it together
Featured customer
Broadcom · Smart Refresh™
Semiconductor & infrastructure technology
Broadcom refreshes tens of thousands of devices across a global fleet. The math only works one way: nearly every device transition has to run autonomously, with humans only on the exceptions that genuinely need judgment.
We started with one decision: which devices actually needed replacement. Endpoint signals, device state, user experience and lifecycle economics were reconciled into the Device Position, and we configured the runbooks together with their endpoint engineering team, replacing age-based replacement with Smart Refresh™: every refresh governed against current operating condition, not a fixed schedule.
Healthy devices stay in service. Only the ones the evidence says to retire get retired. Fewer unnecessary replacements, longer useful life, and fewer emergency refreshes, worth $4.3M a year against the old age-based cycle.
Signals the Device Position reads
$4.3M+
Saved per year
+1–2 yrs
Avg device life extension
“We stopped replacing devices because the calendar said so. Every refresh now has a real reason behind it, and every device we keep in service has real signals telling us it’s fine to keep.”
IT Asset Management Lead
More transformations
Cencora
Pharmaceutical
Cencora’s contractor on/offboarding cycles were eating 100+ hours of operations time every week, and devices were rarely recovered. We started where the pain was loudest. Configured the contractor lifecycle runbooks with their team. Layered in license reclaim and chain-of-custody recovery.
100+ hrs
Saved per week
25% → 70%
Device recovery rate
Corteva
Agriscience
Corteva runs 57,000 devices on a Device-as-a-Service program with no central operational view. We built the operational graph against their distributed estate, surfaced every unaccounted-for device, broke the DaaS lock-in, and cut security-audit response from weeks to seconds.
3,000
Devices found & recovered
Weeks → sec
Security-audit response
How we engage
Physically when it matters. Virtually when it doesn’t. Clear responsibilities, explicit sign-off, full audit and rollback, from discovery through expansion.
A partnership built around the operators who run your stack, not the support tier you escalate to once a quarter.
