Agents / Hardware Asset Manager
Meet your autonomous Hardware Asset Manager.
It knows every asset you own, where it is, who or what it serves, what condition it’s in and what it costs. It decides what should happen next and does the work, from inventory and procurement to fulfillment, refresh, recovery and retirement, across your existing systems. Your team sets policy and manages exceptions.
Built for the end user computing, ITAM and procurement teams who run the device estate: hardware refresh decided by device condition rather than age, devices recovered and redeployed when people leave, and one current record of every asset. Part of autonomous IT asset management.
Traditional HAM manages the record. XOPS manages the record, makes the decision and does the work.
Keep the operational systems you need. Eliminate the manual work and the legacy HAM capabilities you no longer need.
Watch how a business request becomes a completed outcome, with specialized agents doing the work and the right people retaining control.
How it decides
Every asset has a Device Position, whether it is a laptop assigned to a person or a switch assigned to a site. XOPS reconciles everything that bears on the decision, picks the action and does the work.
Device Position
Maintained continuously for every asset
Fulfillment Position
Decides how the decision gets done: from stock, by recovery and refurbishment, by transfer or by purchase, at the lowest landed cost.
Verified complete
Starting physical work isn’t finishing it. A recovery is done when the device is received, inspected and dispositioned, not when a label is printed.
Autonomous within your policies.XOPS executes approved lifecycle decisions, including procurement, fulfillment, recovery and reconciliation. Your team controls budgets, approval thresholds and exceptions.
Lower your total hardware costs
Eliminate legacy HAM software costs, extend device life, and avoid unnecessary purchases by putting healthy inventory back to work.
Eliminate manual operations
From procurement through recovery, XOPS makes the decisions and does the work that used to need people coordinating across systems.
Keep employees productive
Device health is monitored continuously, and replacement starts before deteriorating performance disrupts work.
The Hardware Asset Manager owns the outcome: the right device, working, on the first day. It checks what you already own before anything is bought, and the other agents finish their parts.
A new engineer starts in Austin on Monday
✓ Ready Monday at 9:00: the laptop is on the desk and the login works
Illustrative.
The job description
Role
Hardware Asset Manager
Works across
ITSM, HR, endpoint, DEX, procurement, OEMs, logistics
Authority
What you delegate, up to your purchasing limits
Measured on
Outcomes verified, not tickets closed
Responsibility
What it does
Done means
1Know every device
“Which devices are in Intune but not in ServiceNow?”
What it does
Finds hardware across endpoint, HR, CMDB, procurement and finance systems, resolves the owner (a person, a site, a team or a service) and corrects conflicting records.
Done means
One trusted record per device, with its change history.
2Plan demand and stock
“Can next month’s new hires be covered from inventory?”
What it does
Forecasts demand from hiring, transfers and refresh, rebalances stockrooms and flags inventory that has sat too long.
Done means
Demand is met from stock first.
3Buy only what is needed
“What is the cheapest compliant way to fill this request?”
What it does
Weighs reuse, transfer, repair and purchase on total landed cost. Orders within your limits, and cancels an order when a recovered device makes it unnecessary.
Done means
The lowest-cost source that meets policy.
4Deliver it ready to work
“Will Monday’s new hires have their laptops?”
What it does
Provisions, ships, enrols and tracks each device, and picks another path when a shipment or courier fails.
Done means
The employee is working on it, not just signed for it.
5Keep, repair or refresh
“Which refreshes next quarter can safely wait?”
What it does
Reads device health, rules out software and network causes, checks warranty and repair cost, and decides device by device.
Done means
A decision with its technical, cost and business evidence.
6Recover and reuse
“Which leavers still have company laptops?”
What it does
Recovers devices from leavers, expired contractors and idle assignments, respecting shared, standby and legal-hold devices, then refurbishes and redeploys them.
Done means
The device is back in service or back in stock.
7Retire securely
“Which retired devices have no sanitization certificate?”
What it does
Coordinates sanitization, certified disposal and resale with chain of custody, and recovers residual value.
Done means
Closed only when the certificate is in hand.
8Account for the estate
“Can we show chain of custody for last quarter?”
What it does
Tracks cost, warranty and vendor obligations, forecasts spend and keeps audit evidence current. Ledger changes go to finance as recommendations.
Done means
Audit-ready evidence, on demand.
Talk to it like you would a HAM director. Then hand it the work.
You aren’t operating a tool. You’re delegating to an agent that knows what it can do on its own and what needs your approval.
Watch the full storyEUC Director · 9:02 AM
Which devices scheduled for replacement next quarter can safely stay in service?
Hardware Asset Manager AGENT 9:03 AM
I’ve identified 2,140 devices that meet your extension criteria. Keeping them another year would avoid about $3.2M in replacement costs. I’ve excluded devices with declining performance, warranty exposure or critical-user requirements.
EUC Director · 9:05 AM
Proceed with the extensions and prepare replacement orders for the rest.
Hardware Asset Manager AGENT 9:05 AM
Understood. I’ll update the refresh plan, adjust procurement demand, notify the affected teams and track completion. I’ll bring you anything that needs approval.
$4.3M
saved a year
1-2 yrs
longer device life
The Hardware Asset Manager continuously evaluates device performance and executes refresh decisions based on actual need, not calendar age.
Broadcom · Fortune 500 technology · measured
Calendar-based refresh
Health-based refresh
Illustrative fleet. Each block is one laptop.
They stop deciding by age. The Hardware Asset Manager reads each device’s condition from your endpoint and DEX tools, weighs it against warranty, cost and what the person using it needs, and decides whether to keep, repair, redeploy or replace it. Then it does the work across procurement, OEM, logistics and ITSM, and closes the record only when the old device is recovered and its sanitization certificate is in hand.
That is how Broadcom replaced its age-based cycle. Read how signal-driven refresh saves $4.3M a year, or estimate what it would save across your fleet.
Start alongside your HAM
Keep it while its contract runs.
XOPS works from your HAM system as the record and does the work your team does today, then takes over the record when the contract ends.
Replace it
Let XOPS keep the record.
XOPS maintains the asset record itself, and the legacy HAM system, its license and the manual coordination go.
Running Nexthink? Nexthink knows what is happening on every device; the Hardware Asset Manager decides what to do about it and gets the work done. XOPS for Nexthink customers
See how much of your hardware operation your autonomous Hardware Asset Manager could take over.
