XOPS

XOPS + Nexthink · Partnership

Your Nexthink data knows which laptops need replacing. Why is your calendar still making the decision?

Nexthink provides the intelligence to understand device health, performance and employee experience. XOPS turns it into autonomous decisions and execution across PC makers, procurement, inventory, logistics and enterprise systems.

Together, they extend device life, avoid unnecessary purchases and run the whole device lifecycle with a full chain of custody, without people coordinating every step.

A person is the integration. Until the agent runs the operation.

A person is the integrationToday a person sits in the middle of Nexthink, ServiceNow, Workday, procurement, PC makers, inventory, logistics and identity, chasing, checking, updating and following up. With XOPS the agent runs the operation across the same systems, and your team moves above it to policy, approvals and exceptions.YOUR TEAM, IN THE MIDDLECHASECHECKUPDATEFOLLOW UPXOPSRUNS THE OPERATIONYOUR TEAMPolicy, approvals, exceptionsNexthinkServiceNowWorkdayProcurementDell / HP / LenovoInventoryLogisticsIdentity
Today, someone on your team coordinates every step between the systems: checking, chasing, updating and following up.With XOPS, the agent executes outcomes across the same systems. Your team moves above the operation: policy, approvals and exceptions.

The calendar vs. the condition

Stop replacing laptops by age. Replace the ones that need it.

Before: calendar-driven refresh

“Three years old. Replace.”

Healthy devices replaced because the calendar said so.

After: refresh driven by Nexthink intelligence and XOPS decisions

The same fleet, by condition.

■ Stay in service■ Repair or remediate■ Replace

$4.3M

saved a year

1-2 yrs

longer device life

Condition-based refresh decisions replaced calendar-driven purchasing across a global fleet of tens of thousands of devices.

Global technology enterprise · measured in an existing XOPS deployment

Fleet illustration is illustrative; the figures are measured.

From intelligence to execution

Nexthink knows what is happening. XOPS knows what to do about it, and gets the work done.

Nexthink

The intelligence

Every device, every employee
  • Device health92/100
  • Battery degradationTrending down
  • Employee experienceSentiment and scores
  • Performance trendsCrashes, boot, CPU
  • Application usageReal activity

Nexthink also engages the employee, remediates on the endpoint and validates the result.

XOPS

The autonomous operator

Business context it decides with

Employee and roleWarranty and contractsAvailable inventoryFinancial policyProcurement optionsLifecycle status

Inside the operator

DecideCoordinateExecuteVerify

Not another automation tool connected to Nexthink: the decision-making and execution layer that runs the whole device lifecycle.

The enterprise

Work gets done

  • PC makers
  • Procurement
  • Inventory
  • Logistics
  • ITSM
  • Identity
  • Recycling and disposal

One signal. Many possible outcomes.

Not a ticket moved between systems. A decision made for this device.

Nexthink detects

Laptop performance degrading

If

Under warranty

XOPS decidesFile the warranty claim

Replacement cost avoidedNexthink validates the repaired device.

If

Healthy after remediation

XOPS decidesKeep it in service

Useful life extendedNexthink remediates and confirms on the device.

If

Replacement in stock

XOPS decidesRedeploy an existing device

Purchase avoidedNexthink engages the employee to schedule the swap.

If

No stock, replacement justified

XOPS decidesBuy the right device, within policy

Procurement optimizedNexthink validates the new build at first sign-in.

If

Device under legal hold

XOPS decidesPreserve and recover, never wipe

Compliance maintainedLegal is notified; the device is kept intact.

XOPS carries out the decision and keeps the chain of custody.

Your rules, applied automatically.

Set conditions in plain business terms. Approvals and exceptions stay in your control.

Contractor lifecycle

When An assignment ends and the laptop is still online 48 hours later.

Secure access, schedule recovery and tell the sponsor.

Device health

When Experience keeps degrading on an out-of-warranty device older than three years.

Replace it from stock. If it’s under warranty, claim it.

Legal and compliance

When A device belongs to someone under legal hold.

Never wipe it. Preserve, recover and notify legal.

What the autonomous operator actually does

One autonomous operator. The entire device lifecycle.

Not six separate automations. The XOPS Hardware Asset Manager takes continuous responsibility for the whole device estate, deciding as conditions and your policies change.

1. Plan and procure

  • Determine requirements
  • Use existing stock first
  • Buy only when necessary

2. Deploy

  • Provision devices
  • Coordinate delivery
  • Confirm the employee is ready

3. Operate

  • Monitor health through Nexthink
  • Coordinate remediation
  • Keep devices compliant

XOPS

Hardware Asset Manager

Running the entire device estate, with Nexthink, PC makers, procurement, inventory, logistics and your enterprise systems

4. Optimize

  • Extend device life
  • Reclaim idle assets
  • Right-size what’s assigned

5. Refresh

  • Decide repair or replace
  • Claim warranty
  • Coordinate the replacement

6. Recover and retire

  • Secure access
  • Recover the device
  • Wipe or preserve, as required

Also: stop paying for unused software.

Nexthink shows real usage per person and device. The XOPS Software Asset Manager weighs it against entitlements, contracts and role, then reclaims, reallocates and right-sizes before renewal.

Chain of custody

Every asset. Every handoff. Accounted for.

The work isn’t inside the systems. It’s between them. As a laptop moves through its life, XOPS keeps the record moving with it, across procurement, HR, ITSM, PC makers, logistics and disposal providers.

Physical device journey
  1. PC maker Serial number and purchase order
  2. Warehouse Stock location and condition
  3. Employee Assignment, identity and confirmation
  4. Refresh Replacement and transfer
  5. Recovery Shipment, receipt and custody
  6. Certified disposal Wipe certificate and disposal evidence
Continuously reconciled record, in step with the device

92%

of contractor lifecycle work runs with no human intervention

25% → 70%

device recovery rate

Contractor lifecycle operations run autonomously across onboarding, offboarding and asset recovery.

Global healthcare enterprise · measured in an existing XOPS deployment

Executes across your systems and supply chain.

Nexthink InfinityNexthink FlowServiceNowWorkdaySAPEntra / OktaIntuneJamfCrowdStrikeDellHPLenovoLogisticsCertified disposal

Available today

XOPS works with Nexthink alerts, NQL, Flow workflows and Remote Actions, and executes device refresh, employee lifecycle and asset recovery outcomes across enterprise systems, PC makers and logistics providers at global enterprises, with endpoint results feeding back into verified outcomes.

Next step

Find out how much your current refresh strategy is costing you.

Using your existing Nexthink data, XOPS weighs device health against your refresh policy, warranty status, employee needs and stock to find the devices that can stay in service, the hardware spend you can avoid and the lifecycle work that can be automated.

The result: a quantified opportunity and a path to autonomous lifecycle operations.

Nexthink, Nexthink Infinity and Nexthink Flow are trademarks of Nexthink SA. Other names belong to their owners.